01
Discover the work
Map journeys, hand-offs, systems and exception paths with process owners.
Deliverables
Workflow map and performance baseline
Intelligent operations
Redesign work across enterprise processes and customer channels, with automation, quality checks and security built into delivery.
CUSTOMER TRIGGER
Under pressure to reduce cost to serve?
Manual hand-offs, disconnected applications and channel-specific workarounds make service effort hard to see. Automating one task may leave the wider process unchanged. Start with the end-to-end workflow, its exceptions and the customer or employee outcome it is meant to support.
BUSINESS OUTCOME
Improve the workflow, not just one task
The intended outcome is a redesigned, connected workflow with appropriate automation and clear ownership of exceptions. Discover where effort accumulates, then connect process steps and customer channels with quality and security checks. Agree measures such as handling effort, resolution rate and exception volume against a baseline before changing the workflow.
How we deliver
From requirements to acceptance evidence
Example engagement pattern. Scope, gates and responsibilities are agreed for your environment.
02
Redesign the process
Prioritise changes and decide where automation, AI or human review belongs.
Deliverables
Target workflow and control design
03
Connect and automate
Build integrations and workflow components; validate business rules and channel behaviour.
Deliverables
Integrated workflow and test evidence
04
Measure and improve
Review adoption, process measures, exceptions and operational ownership.
Deliverables
Performance dashboard and improvement backlog
Integrated delivery
The portfolios behind this play
Digital Transformation
Builds automation, integrations and connected customer-channel workflows.
Specialist services
Intelligent Enterprise Platforms
Connects workflow changes to the ERP/CRM applications that run operations.
Specialist services
Data & AI
Supports process intelligence, governed AI orchestration and performance reporting.
Specialist services
Software and reusable delivery IP
Linkfields IP and accelerators
Select the software and reusable delivery IP that fit your scope; not every component is needed in every engagement.
Linkworks
Composable applications and REST APIs connect workflow components where standard systems do not fit.
testoriumz
Low-code testing and CI/CD integration help validate workflow changes and business-critical journeys.
Intelligent Workflow Automation
Reusable workflow automation, AI orchestration and application integration, tailored to your process.
- Intelligent Workflow Automation Framework
- Cyber-Safe Delivery
Supporting delivery IP
Software can be bought separately
Products are available by licence, subscription or SaaS, with or without Linkfields services. Delivery accelerators are reusable IP tailored within an engagement.
How we engage
Suitable commercial models
Choose the commercial basis for the scope and responsibilities you agree.
Time & Materials
Discovery and co-development where workflow priorities evolve as evidence improves.
Managed Service
Ongoing application or workflow operation with agreed service levels and improvement governance.
Outcome-Based
Commercials linked to measurable process outcomes, with agreed baselines, dependencies and operational ownership.
BEFORE YOU ENGAGE
Buyer questions
Clarify scope, evidence and accountability before agreeing an engagement.
Let’s connect
Talk to us about intelligent operations
What happens next
- We route your enquiry to the relevant portfolio specialist.
- Where needed, we agree an NDA before you share confidential information.
- We clarify your priorities and agree the right next step with you.