Workflow automation
Adapt repeatable workflow patterns to your process steps, roles and exception paths.
- Inputs - task data and process rules
- Configure - hand-offs, approvals and exceptions
- Output - controlled task flow
Intelligent Workflow Automation
Reusable workflow and integration patterns, adapted to your processes, rules and human approvals.
REUSABLE ACCELERATOR · ENTERPRISE AI
Keep work moving across systems
Intelligent Workflow Automation is reusable delivery IP, not another standalone automation platform. Its workflow, AI orchestration and integration patterns are adapted to your process; discovery, system access and business rules remain client-specific.
It supports the Intelligent Operations value play, alongside Automation & RPA and Integration services. Assess your workflow: share the process, involved systems and desired outcome, not sensitive case records.
PRE-BUILT AND TAILORED
Automation from task to decision
AI orchestration
Place AI-supported tasks inside a workflow with defined context, permissions and human review.
- Inputs - permitted data and task context
- Configure - AI boundaries and review points
- Output - decision support for review
Application integration
Adapt integration patterns to the applications and interfaces in scope; connectors are selected during assessment.
- Inputs - system APIs and data contracts
- Configure - mappings, access and failure handling
- Output - information passed between systems
Reuse boundary
Select the workflow, orchestration and integration assets for the process. The supported connectors, configurable rules and audit requirements are agreed for the engagement.
ARTEFACTS AND ACCEPTANCE
Build around the workflow that matters
The framework contributes reusable patterns; the process design and acceptance evidence remain specific to your organisation.
01
Scoped process
Map the decision, process owner, baseline and exceptions.
- Reuse - relevant workflow patterns
- Accept - process scope and baseline
02
Integration and approval design
Define system contracts, permissions and approval responsibilities.
- Tailor - interfaces and human controls
- Accept - integration and approval design
03
Tested workflow
Test normal paths, incomplete inputs and failures before release.
- Tailor - rules and exception handling
- Accept - workflow and exception evidence
04
Controlled release
Agree a release boundary and an operating handover with accountable owners.
- Tailor - deployment and operating runbook
- Accept - release and handover criteria
Illustrative underwriting workflow
Document and data intake → completeness and policy checks → AI-supported assessment → an authorised underwriter approves or refers the case → exceptions return to a review queue. Underwriting optimisation is an applied BFSI use case, not an autonomous approval promise or a client case study.
TIME TO VALUE AND FIT
What stays under human review?
First value is a tested workflow in a controlled pilot. Integration access, process complexity and approval rules determine timing; reuse does not remove these dependencies.
Systems and process
Start with an owned, repeatable process and accessible interfaces.
- Provide - system/API access and data contracts
- Name - process and rule owners
- Agree - scope and baseline
Permissions and exceptions
Define what each task may access, recommend or change.
- Agree - data permissions and AI task boundaries
- Name - human approval and escalation points
- Test - failures, exceptions and audit trail
Operating ownership
Plan a controlled release and the responsibilities after go-live.
- Agree - deployment and security boundaries
- Name - support and exception owners
- Measure - cycle time or manual touches against an agreed baseline
Buying boundary
Accelerator adoption is scoped separately from software licensing. Agree the [engagement model](/company/our-approach#engagement-models), reuse and handover rights, licence dependencies and ongoing support before delivery.
CONNECTED DELIVERY
Deliver intelligent operations together
Linkworks supplies composable applications within the Intelligent Operations value play. Its role and any product licence are scoped separately from framework adoption.
Delivery and sector routes
Predictive Analytics Suite
Provide scores that a workflow can route for accountable human review.
Delivery accelerators
Bring quality, release and Cyber-Safe Delivery checks into workflow change.
Let’s connect
Assess your workflow
What happens next
- We route your enquiry to the relevant portfolio specialist.
- Where needed, we agree an NDA before you share confidential information.
- We clarify your priorities and agree the right next step with you.