Specialist capability and leadership
A capability and leadership model aligned to the centre’s agreed service scope.
- Deliverable - team responsibilities, capability plan and knowledge-transfer requirements
GCC build-operate-transfer
We build and run your GCC, then hand it over.
GLOBAL CAPABILITY CENTRES · BUILD–OPERATE–TRANSFER
Build capability today. Take ownership when ready.
Build–Operate–Transfer (BOT) combines the setup and operation of a Global Capability Centre (GCC) with a planned handover to your organisation. Define the centre’s scope, operating responsibilities and transfer principles before delivery begins.
Unlike strategy and setup advisory, BOT includes a separately agreed build and operating phase. Unlike a managed team, it plans for centre ownership and a transfer decision. Linkfields is headquartered in South Africa with an offshore delivery centre in India.
What your centre is designed to retain
The retained capability and handover scope are contractual decisions. Centre transfer does not imply ownership of all proprietary software.
Governed delivery and quality controls
Working practices and review gates that make scope, quality, risks and decisions visible.
- Deliverable - governance model, acceptance criteria and delivery evidence
Tooling and operating knowledge
An agreed environment and tooling model with documented working practices.
- Deliverable - environment inventory, operating documentation and rights register
A phased journey from setup to handover
Build a GCC with a clear path to ownership. Phase responsibilities and acceptance evidence are agreed before the engagement; dates depend on scope and readiness.
01
Build
Agree the blueprint, then establish the team, environments and initial delivery practices within scope.
- Linkfields - build and launch the agreed capability
- Client decision - approve scope, access and launch readiness
- Exit evidence - responsibility map, onboarding plan and ready environments
02
Operate
Run agreed delivery, develop capability and review stabilisation and scaling needs.
- Linkfields - manage delivery and maintain operating evidence
- Client decision - approve priorities, changes and scale
- Exit evidence - delivery records, controls, documentation and readiness review
03
Transfer
Assess readiness and transition the agreed people, knowledge and operating responsibilities.
- Linkfields - prepare and execute the agreed handover
- Client decision - accept scope, exceptions and future accountability
- Exit evidence - signed acceptance record and continuity plan
Capability centres with embedded IP
Build scalable delivery capacity with stronger governance and automation. Bring quality, security and engineering IP into your BOT centre where applicable. This supports capability development without promising a launch or transfer timeframe.
Delivery governance and quality IP
Configure agreed review practices, delivery evidence and testing or release-assurance packs around the centre’s work.
- Operate - name control and evidence owners
- Retain - document the working model and agreed reusable artefacts
Cyber-Safe Delivery
Embed agreed security responsibilities and review gates into engineering and delivery workflows.
- Configure - access, code and release-control requirements
- Operate - agree security review and escalation ownership
- Retain - control documentation and agreed evidence
Linkworks
Consider composable enterprise applications where the centre’s work extends beyond ERP or CRM fit.
- Configure and operate - agree application scope and operator
- Retain - agreed applications and documentation subject to contract
- License - define continuing product-use rights separately
SCALE
- Scalable Talent & Delivery
- Accelerated GCC Setup
- Governed Delivery & Embedded IP
- Sustainable Capability Transfer
What transfers, what stays licensed
This sample checklist shows what to agree, not proof of completed BOT engagements. Sustainable transfer depends on accepted capability, clear rights and documented operating knowledge.
People and operating responsibilities
Confirm named leadership, responsibilities and proposed people-transition arrangements, with knowledge-transfer requirements agreed before handover.
- Evidence - responsibility map and knowledge-transfer record
- Gate - client accepts future accountability and unresolved people dependencies
Processes, environments and records
Check documented processes, environment inventories, access control, delivery records and operating instructions.
- Evidence - reviewed documentation and access-transition plan
- Gate - agreed owners can operate the transferred scope
Software, IP and licences
Identify custom deliverables, reusable IP, proprietary products and third-party licences separately.
- Evidence - rights and licence register with restrictions
- Gate - agreed ownership and continuing use rights
- Boundary - Linkfields products remain separately licensed unless otherwise contracted
Acceptance and continuity
Agree the readiness criteria, exceptions, handover sequence and any continuity-support scope.
- Evidence - acceptance record and exception register
- Gate - client approval of readiness and residual risks
- Boundary - legal, entity and facility transfer must be explicitly agreed
BEFORE WE BEGIN
Before we agree your ownership path
The contract defines what transfers: people arrangements, operating responsibilities, environments, documentation and deliverables as applicable. Entity, legal and facility transfers must be explicitly scoped; they are not assumed.
No blanket ownership transfer is implied. Agree rights for custom deliverables, reusable accelerators, Linkfields products and third-party software separately. Proprietary products are available by licence, subscription or SaaS, with or without services.
Agree phase gates, required evidence, acceptance owners and exceptions before delivery. The client reviews operating capability, documentation, controls and rights, then accepts the agreed transfer scope and any residual risks.
Location, access approvals, team readiness, scope and contractual dependencies shape the plan. Agree working-hour coverage and any post-transfer support separately. There is no standard transfer date implied by this page.
BOT describes the build, operate and ownership-transition model. Fixed Price, Time & Materials, Managed Service, Dedicated Team and Outcome-Based are [commercial models](/company/our-approach#engagement-models). Select them against phase scope and evidence; Outcome-Based fees require agreed measurable outcomes.
Share the capability scope, current centre stage, location constraints and intended transfer objective. We can agree an NDA before detailed discovery, then define the assessment and ownership questions together.
Let’s connect
Tell us about your GCC ownership plan
What happens next
- We route your enquiry to the relevant portfolio specialist.
- Where needed, we agree an NDA before you share confidential information.
- We clarify your priorities and agree the right next step with you.